FAQ
FREQUENTLY ASKED QUESTIONS
Do you deliver?
Where do you deliver?
We deliver Australia wide :)
If you have a delivery for a non-residential address such as a Hospital or School please provide as much detail as possible to make the delivery clear and simple for the posties/couriers.
What days do you send deliveries?
Monday through to Thursday inclusive we send out deliveries via courier or overnight Express. We want to avoid our freshly made products sitting in a postal depot over the weekend - yuk! All orders placed Friday through to Sunday will be sent out on coming Monday. All non-local deliveries include a tracking number sent to the purchaser.
How much notice do you require for large/ custom orders?
We require minimum 2 weeks notice for large or custom orders. Please contact us with your specific needs and we would love to help.
Do you offer wholesale?
Yes! Please get in contact if you have interest in becoming a wholesaler with us. We love our wholesale community and are keen to continue to grow :)
Do you offer vegan/dairy free/gluten friendly options?
We do! We have perfected our Gluten Free recipe for both our Chunky Cookies as well as our Fudge Brownies. They taste sooooo delicious, you wouldn't even know they were gluten free. At this stage we do not offer dairy free or vegan products.
NB: Every effort is made to ensure our gluten free products are indeed gluten free however they are made in the same kitchen as ingredients containing gluten so trace elements may be present.
What is our return/refund policy?
Due to the nature of products being perishable, we do not accept returns. If there is any issue or concern with your order please get in contact with us as soon as possible and we will do everything possible to rectify the issue or replace the goods.
Does the BBB kitchen contain allergens?
Our products are all made in the same kitchen facility. We have products containing gluten, tree nuts, honey, eggs and dairy. If you have specific requirements we suggest getting in contact with us prior to making your selection.
Do you offer discounts for large orders?
Absolutely! Please get in touch with us to discuss your needs further.