Don't forget to add a Custom Greeting Card to your Gift Box at the Checkout! Please be aware of delivery delays with Australia Post & Courier services due to staffing issues & COVID

FAQ

FREQUENTLY ASKED QUESTIONS

Do you deliver?

Absolutely! We use a mix of Zero Contact couriers and Express Australia Post to deliver all over Australia. Pickup is also available from Blairgowrie, Mornington Peninsula. We recommend getting in touch if you need your delivery on a certain date/time.

Where do you deliver?

We deliver Australia wide :) 

If you have a delivery for a non-residential address such as a Hospital or School please provide as much detail as possible to make the delivery clear and simple for the posties/couriers.

What days do you send deliveries?

Monday through to Thursday inclusive we send out deliveries via courier or overnight Express. We want to avoid our freshly made products sitting in a postal depot over the weekend - yuk! All orders placed Friday through to Sunday will be sent out on coming Monday. All non-local deliveries include a tracking number sent to the purchaser.

How much notice do you require for large/ custom orders?

We require minimum 2 weeks notice for large or custom orders. Please contact us with your specific needs and we would love to help.

Do you offer wholesale?

Yes! Please get in contact if you have interest in becoming a wholesaler with us. We love our wholesale community and are keen to continue to grow :)

Do you offer vegan/dairy free/gluten friendly options?

We do! We have perfected our Gluten Free recipe for both our Chunky Cookies as well as our Fudge Brownies. They taste sooooo delicious, you wouldn't even know they were gluten free. At this stage we do not offer dairy free or vegan products.

NB: Every effort is made to ensure our gluten free products are indeed gluten free however they are made in the same kitchen as ingredients containing gluten so trace elements may be present.

What is our return/refund policy?

Due to the nature of products being perishable, we do not accept returns. If there is any issue or concern with your order please get in contact with us as soon as possible and we will do everything possible to rectify the issue or replace the goods.

Does the BBB kitchen contain allergens?

Our products are all made in the same kitchen facility. We have products containing gluten, tree nuts, honey, eggs and dairy. If you have specific requirements we suggest getting in contact with us prior to making your selection.

Do you offer discounts for large orders?

Absolutely! Please get in touch with us to discuss your needs further.

How do I store or reheat my treats?

STORING:
Room temp: Brownies & Cookies  - store in an airtight container for up to 7 days
Rocky Road - store in an airtight container for up to 2 months
Fridge: Brownies & Cookies - store in airtight container for up to 3 weeks
Freezer: Brownies & Cookies - store in an airtight container for up to 3 months
Rocky Road - we do not recommend freezing Rocky Road as this can accelerate the crystallisation process and change the composition of the ingredients once they are thawed.
HEATING:
Brownies & Chunky Cookies are delicious at both room temp and heated.
If you like to indulge in your treats with some warmth and added "fudgey-ness" or "gooey-centeredness" we suggest heating in the microwave for 15-20 seconds
If frozen, we suggest microwaving in 20 second intervals and testing, alternatively you can bake your Chunky Cookies in a 150 degrees Celsius oven for 12-14 minutes.